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I get an error message while activating my Isabel card

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Start the card activator in another browser.

Verify the activation deadline of your Isabel card; it is printed on the letter received with the card.

If your card is blocked, or if the activation deadline of your Isabel card has been reached, you will have to order a new Isabel card.

If the activation deadline has not yet been reached:

  • If you received your card by post, do not forget to send the receipt confirmation together with a copy of your identity card back to the bank. Contact your bank’s support if you still can’t activate the card after 2 business days.
  • If you received your card at your bank agency, please contact your bank’s support channel.
  1. Reboot your computer, go to www.isabel.eu/activator and try to activate your Isabel card again using your newly chosen PIN code.
  2. Verify with your IT or system administrator that your proxy and/or firewall are configured correctly.

If you received your card by post, do not forget to send the receipt confirmation together with a copy of your identity card back to the bank. Contact your bank’s support if you still can’t activate the card after 2 business days.
If you received your card at your bank agency, please contact your bank’s support.

Please follow this solution.

  1. First, please verify if your internet connection is still working.
  2. Check the configuration of your firewall, proxy and anti-virus, and make sure you don’t have any software installed that is known to interfere with Seven.
  3. Remove the Isabel Certification Authority (CA) certificate(s).
    • Open Internet Explorer as Administrator (Done by right clicking on the Internet Explorer icon and choosing for “Run as Administrator” ).
    • Navigate to Tools > Internet Options > Content > Certificates.
    • Select the tab Trusted Root Certification Authorities.
    • Remove the Isabel Certification Authority certificate.
    • Now go to the tab Intermediate Certification Authorities.
    • Remove the Isabel certificate(s) present here.

    Install the Isabel Certification Authority (CA) certificate.

    • Open the Isabel Control Panel.
    • Double-click CA and click OK to confirm.
    • Try activating your Isabel card again.
  4. If the steps above did not resolve the issue, please contact Isabel Customer Care.

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