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How can I change the PIN of my Isabel card?

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Before you change the PIN, please bear in mind that:

  • Your new PIN must be 6 to 8 digits long.
  • Your Isabel card will be blocked after 5 consecutive wrong attempts.
  • You must never write down your PIN!
  • Your Isabel card is personal and your responsibility. Do not share your PIN with others!

Windows

  1. Open the Isabel Control Panel: Start > All Programs > Isabel Services > Isabel Control Panel
  2. Insert your Isabel card into the Isabel card reader
  3. Double-click the Change Password icon
  4. You will be required to enter your current PIN using the numeric keys on the Isabel card reader
  5. Once your PIN is correct, the card reader’s display will tell you to enter a new PIN and request to confirm the new PIN.

If the two PINs (New PIN and Confirm PIN) match, the message PIN changed! will be displayed.
If the two PINs (New PIN and Confirm PIN) do not match, you will be prompted to retry.
To cancel changing your PIN, press the CANCEL button on the Isabel card reader.

Mac

  1. Open the Isabel Control Panel: Click the Launchpad iconĀ  in the Dock and open the Isabel Control PanelĀ 
  2. Insert your Isabel card into the Isabel card reader
  3. Double-click the Change Password icon
  4. You will be required to enter your current PIN using the numeric keys on the Isabel card reader
  5. Once your PIN is correct, the card reader’s display will tell you to enter a new PIN and request to confirm the new PIN.

If the two PINs (New PIN and Confirm PIN) match, the message PIN changed! will be displayed.
If the two PINs (New PIN and Confirm PIN) do not match, you will be prompted to retry.
To cancel changing your PIN, press the CANCEL button on the Isabel card reader.

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