How can we help you?

  Back to Overview

I receive an error message while signing a payment

PAY006

Windows

  1. Connect the Isabel card reader to another USB port and try again. When working on a desktop computer, try using the USB ports on the back.
    If any other reader than the Isabel card reader is connected to the computer, disconnect it.
  2. Try with another card reader.

Check the LAN settings:

  1. Verify with your IT or system administrator that your proxy and/or firewall are configured correctly.

  1. Remove all Isabel certificates:
    • From the windows Start Menu, search for certmgr.msc and run this program as administrator.
    • Under Personal > Certificates, delete the Isabel certificate(s) matching your card.
    • Under Intermediate Certification Authorities > Certificates, delete the line(s) Isabel Certification Authority and Isabel Certification Authority Root.
    • Under Trusted Root Certification Authorities > Certificates, delete the line(s) Isabel Certification Authority and Isabel Certification Authority Root.
  2. Install the Isabel Certificates:
    • Open the Isabel Control Panel: Start > (All) Programs > Isabel Services > Isabel 6 Control Panel.
    • Double-click on ‘CA’
    • Double-click on ‘Install your Certificate’.

  1. Remove the Isabel Security Components.
  2. Install the latest version of the Isabel Security Components.
  3. Restart the computer.

Mac

  1. Verify that all Mac software updates have been installed.
  2. Make sure you are using a supported browser (Safari, Chrome or Firefox) and that the browser is up to date.
  3. Try in another supported browser.

Was this article helpful?