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The installation of my certificate failed
SMA003
A number of steps to solve the issue are set out below. Follow them in the order indicated.
After each step try to install your certificate.
Once the problem is solved, you do not need to proceed with the subsequent steps.
Windows
1. First use of the Isabel card
The card cannot be used until it has been activated. If the card was not activated yet, go to our card activation tool.
2. Network Settings
Check the LAN settings:
- Click Start > type ‘Control panel’ > Network and Internet > Internet Options > tab Connections
- Choose LAN settings > verify if ‘Automatically Detect Settings‘ is disabled.
- If ‘Use automatic configuration script’ is active or if a proxy server is configured in the LAN settings, or if you use a firewall, verify with your IT or system administrator that your proxy and/or firewall are configured correctly.
- Click OK to save and close these windows.
- Close your browser and try again to login.
3. Card and card reader
- Connect the Isabel card reader to another USB port and try again. When working on a desktop computer, try using the USB ports on the back.
If any other reader than the Isabel card reader is connected to the computer, disconnect it. - Try with another card reader.
4. Reinstall your certificates
- Remove all Isabel certificates:
- From the windows Start Menu, search for certmgr.msc and run this program as administrator.
- Under Personal > Certificates, delete the Isabel certificate(s) matching your card.
- Under Intermediate Certification Authorities > Certificates, delete the line(s) Isabel Certification Authority and Isabel Certification Authority Root.
- Under Trusted Root Certification Authorities > Certificates, delete the line(s) Isabel Certification Authority and Isabel Certification Authority Root.
- Install the Isabel Certificates:
- Open the Isabel Control Panel: Start > (All) Programs > Isabel Services > Isabel 6 Control Panel.
- Double-click on ‘CA’
- Double-click on ‘Install your Certificate’.
5. Remove and install the Isabel Security Components
- Remove the Isabel Security Components.
- Install the latest version of the Isabel Security Components.
- Restart the computer.
Mac
1. First use of the Isabel card
The card cannot be used until it has been activated. If the card was not activated yet, go to our card activation tool.
2. Network Settings
Verify with your IT or system administrator the configuration of your proxy and/or firewall.
What is the right configuration for your firewall and/or proxyserver?
