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Impossible to make a connection with the verification server or empty server response

ACA003

Windows

Open the Windows control panel > Date & Time
Card activation fails if the date and time on your PC are not correct.

  1. Open the Windows control panel > Network and Internet > Internet Options > tab Connections.
  2. Choose LAN settings > disable ‘Automatically Detect Settings‘.
  3. Click OK.
  4. Close your browser and try again.
  5. verify with your IT or system administrator that your proxy and firewall are configured correctly.

  1. Remove the Isabel Security Components.
  2. Download and install the Isabel Security Components.
  3. Restart your computer.

Mac

Choose Apple menu > System Preferences > Date & Time
Card activation fails if the date and time on your Mac are not correct.

  1. Remove the Isabel Security Components.
  2. Download and install the Isabel Security Components.
  3. Restart your computer.

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