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Impossible to make a connection with the verification server or empty server response
ACA003
Windows
Verify the date, time and time zone
Open the Windows control panel > Date & Time
Card activation fails if the date and time on your PC are not correct.
Verify your network settings
- Open the Windows control panel > Network and Internet > Internet Options > tab Connections.
- Choose LAN settings > disable ‘Automatically Detect Settings‘.
- Click OK.
- Close your browser and try again.
- verify with your IT or system administrator that your proxy and firewall are configured correctly.
Remove and install the Isabel Security Components
- Remove the Isabel Security Components.
- Download and install the Isabel Security Components.
- Restart your computer.
Mac
Verify the date, time and time zone
Choose Apple menu > System Preferences > Date & Time
Card activation fails if the date and time on your Mac are not correct.
Verify your network settings
Remove and install the Isabel Security Components
- Remove the Isabel Security Components.
- Download and install the Isabel Security Components.
- Restart your computer.
