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FAQ

How can I order an Isabel card or a card reader?
What should I do if I lose my Isabel card?
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Where can I find my user ID or subscription number?

Advanced troubleshooting

What should I do if I have forgotten my PIN or I blocked my Isabel card?
The installation of my certificate failed
I have not received my Isabel card, card reader or PIN code
Error: "The Isabel CA root certificate could not be found in the Microsoft certificate store"
Obstacles, thoughts or suggestions?

Technical support?

Need any technical assistance? Our team is here to assist you. If you are already Isabel customer, don't forget to provide your User ID.

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Any question about one of the Isabel multibanking solutions? Want to know more about prices or features? Our team is ready to assist you!

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T: +32 2 404 03 37
E: CUSTOMER CARE

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